We wait and hope for the first kind, the magic that arrives just when we need it. This is the magic of inspiration, or of good fortune. The magic of opportunties offered and connections made. There never seems to be enough of this sort of magic. The other kind, though, is surprisingly abundant. This is…
That’s what a brand gap analysis enables. It also turns brand visibility from a vague concept into something measurable and fixable. Here’s how. A brand gap analysis measures the difference between your brand’s potential visibility and its actual presence across… Read more ›
It measures where the brand is mentioned in AI search platforms, how often, how accurately, and based on which sources. Here’s a step-by-step process for how you audit your brand’s AI visibility today. Before benchmarking your AI visibility, start by… Read more ›
At first glance, it looks like only big brands get cited in AI answers. In the top 10 cited domains across all major LLMs, you’ll find sites like Wikipedia, Reddit, Mayoclinic, Quora, Healthline, and Amazon. But these brands aren’t cited… Read more ›
The post exploded. 500+ likes, 400+ comments, and people are loving it. But SEOs didn’t. I can’t believe we’re still talking about this at the end of 2025. I want to believe it’s ragebait. But whether he’s antagonising on purpose,… Read more ›
The first things humans invented, before fire, the wheel or baked brie, was trust. Trusting the others in the village. Trusting that you could get a good night’s sleep. Trusting that what you heard was true. We’ve expanded the village from twenty people to billions. Walter Cronkite was effective because millions of people trusted him,…
But updating website content shouldn’t just mean changing a publish date. It’s a chance to improve user experience, build your owned audience, and shape how AI represents your brand. I’ll walk you through tactics that help you accomplish all of… Read more ›
Running a financial-services business is about far more than moving money in and out of accounts — it’s about managing client trust, regulatory complexity, personalized advice, ongoing service relationships, and layered compliance. The challenge? CRM needs in the financial services industry are uniquely demanding. Firms must track high-value clients, nurture relationships over long horizons, monitor…
When we’re a little behind, we borrow to catch up. Perhaps we borrow goodwill and spend less time than we might on a project. Or we need some money to pay the rent, so we borrow against a paycheck. And a good night’s sleep is tempting to borrow from as well. The borrowing compounds, with…