Of course, a book with a title like this gives us pause–when we think of marketers, we don’t ordinarily think about Jerry, Phil, Bobby and the rest of the crew. But that’s one reason why the insights are so profound. Marketing isn’t hype or hustle or scamming. It’s not spam or manipulation either. We already…
The most useful definition of quality: It meets spec. The hard part isn’t putting in enormous effort to somehow beat the spec. The hard part is setting the spec properly. If you’re not happy with the change you’re making and the customer experience, change the spec. And when you meet spec, ship the work.
The &num=100 search parameter was recently deprecated. This seemingly small change in a Google search URL parameter is having a massive impact on the SEO industry. In this Whiteboard Friday, Tom Capper explains why the &num=100 parameter was so useful, why Google might have deprecated it, and what tools are doing to work around the…
Perhaps you’ve heard that Taylor Swift recently released a new album, The Life of a Showgirl. Not only did the full-length smash sales records, but it also spawned endless musical analysis (Who exactly is “Father Figure” about?) and viral moments (Is the mystery of the orange door actually solved?). Of course, Swift’s marketing savvy is…
In today’s fast-moving go-to-market environment, workflow automation is about removing friction, reducing human error, and scaling personalized customer journeys across your revenue functions, from marketing and sales to service and operations. In my experience leading demand gen and marketing ops teams, I’ve seen the biggest performance lifts come from automating the invisible work: lead handoffs,…
The worst sort of powerlessness happens when we’re seduced into doing it to ourselves. Waiting to get picked Repeating and rehearsing negative self-talk Only choosing from the available options Refusing to do the reading Not having a budget Not having a timeline Avoiding new ideas Undermining your own work Seeking useless criticism Avoiding useful feedback…
At 29, I wasn’t just finalizing a divorce. I was entering a new era of contractual self-protection. That meant completely rewiring how I think about partnership, boundaries, and my own value. When you go through something like marriage fraud, you learn firsthand that love without legal protection can cost you more than heartbreak. It can…
It’s almost never exclusively based on logic. We navigate the world with stories, beliefs and assumptions. And the people you’re trying to persuade have a different set of all three than you do. “If I were you” is a hard sentence to sell, because you’re not me. A convincing argument works when the recipient is…
YouTube is the second-largest search engine, where users spend roughly 50 minutes daily (and growing). It’s also the 2nd most cited source by LLMs, meaning video mentions don’t just reach human audiences—they teach AI how to recommend your brand. YouTube… Read more ›
The other day, Tom Cruise gave a long acceptance speech. But unlike every other speech of its kind, there were no notes. No rambling. No false starts. He did what he always does–he outworked everyone else. It must have taken weeks to write, rehearse and edit this performance. And then he intentionally added a layer…