Moz’s Brand Authority: Multi-Market, More Features, More Data!

Once you decide to write a book about strategy, it raises the bar for having a strategy for the launch. People generally focus far too much on the launch of a project. Rocketships need a perfect launch, because just about everything after the launch is simply ballistic. But most of us don’t work at Cape…

As someone who’s been a part of multiple teams throughout my career, I’ve found that it’s often the same drill when introducing yourself. Your manager, head of department, or CEO is likely to ask you to introduce yourself and then mention something interesting about yourself. If you’ve gone through the same drill a few times,…

A picky customer is oppositional. Whatever you offer, they want something (slightly) different. A particular customer is easy to delight. They tell you what they want, and that’s what they want. We get to choose who we’re here for. Post Views: 61

When organizations reach scale, digital interactions belie our expectation that someone in charge actually gives a damn. Once there’s math to do, the CFO does the math. It quickly reveals that no, the search engine shouldn’t bother having a customer support team. That UPS or Fedex should simply hang up on you if your package…

Every competitor faces pressure, and it varies by industry, consumer/investor segment and geography. This applies to services, products, ideas, organizations, jobs… whenever there’s a choice and a market. The pressure might push you to be: Cheaper Simpler Dumber More short term Easier Coarse More convenient Hyped But it’s also possible to choose a marketplace that…